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Commercial Bank of Dubai

Phone Banking

Overview

 

Access your bank 24 hours a day, seven days a week, all year round, from home, office, car or even while at the beach. With CBD, all your banking needs are really just a call away.

CBDs Phone Banking allows you to bank at your convenience from anywhere and anytime it suits you.

Features and Benefits

  • Check account information and make transactions.
  • Transfer funds to own or other CBD accounts.
  • Pay your utility bills i.e. water, electricity, Etisalat, Du bills & Salik recharge.
  • Activation of your New Debit and Credit Cards.
  • Create, change and reset your Debit and credit Card PIN code.
  • Make credit card payments.
  • Access the service in both Arabic and English. 

How to Register

To register for CBD Phone Banking service, please call us on 600 575 556 and follow these steps

  • Select the preferred Language

  • Select the option -  (CBD Customer)

  • Select the option - (Banking Services)

  • Enter your account/Card Number

  • Select the option to request a new TIN (Telephone Identification Number).

  • Enter the OTP (One time Password) that you will receive on your registered Mobile Number with the Bank.

  • Create your own 4 – 6 digits Telephone Identification Number.

 

FAQs

A convenient way to get all your banking done. CBD Phone Banking is on call 24 hours, 7 days a week. Key features are:

  • Check account information and make transactions.
  • Transfer funds to own or other CBD accounts.
  • Pay your utility bills.
  • Make credit card payments.
  • Account information and balance enquiry, and many more.

The Telephone Identification Number TIN is your access code for Phone Banking services.

As soon as you create your TIN (Telephone Identification Number), all you need to do is to call 600 575 556 and start using this convenient service!

All you need is to maintain a Current, Savings, Deposit, Loan Account or Credit Card with CBD. To register for the service, please call us on 600 575 556.

For individual accounts/cards, please call 600 575 556 and follow these steps

  • Select the preferred Language
  • Select the option of (CBD Customer)
  • Select the option of (Banking Services)
  • Enter your account/Card Number
  • Select the option to request a new TIN (Telephone Identification Number).
  • Enter the OTP (One time Password) that you will receive on your registered Mobile Number with the Bank.
  • Create your own 4 – 6 digits Telephone Identification Number

 

In addition, you can register for the service through Online Banking by following these steps:

  • Go to Services page and click on Other Channels Settings.
  • Click on Phone Banking Registration and accept Terms and Conditions.
  • Get a One Time Password on the mobile number registered with us.
  • Enter the One Time Password and create Phone Banking TIN and Phone Banking FTIN to complete the registration.

 

 

 

For company accounts, please visit any CBD Branch.

Not long at all! Register instantly by calling us on 600 575 556 and creating your TIN.

At any time and from anywhere - our goal is to allow you to bank from where it suits you, when it suits you.

Yes and the number to call is +9714 211 2888

OTP is one time password which gets sent to your registered mobile number.
OTP will be required to register for Phone Banking Service and to perform selected financial transactions over Phone Banking Service. 


If your OTP gets blocked, you will need to wait for 3 hours for the OTP to be unblocked and then call us on 600 575 556 to resume the registration process.

The new OTP will be sent to your registered mobile number when you resume the registration process.

You can reset your TIN through CBD Online Banking or by calling us on 600 575 556 and following these steps

  • Select the preferred Language
  • Select the option of (CBD Customer)
  • Select the option of (Banking Services)
  • Enter your account/Card Number
  • Enter the Telephone identification number that you last recall. When entered wrongly for three times, the system will get locked and the system will prompt you to request for a new one
  • Select the option to request a new TIN (Telephone Identification Number).
  • Enter the OTP (One time Password) that you will receive on your registered Mobile Number with the Bank.
  • Create your own 4 – 6 digits Telephone Identification Number

You can change your debit or credit card PIN by calling us on 600 575 556 and following these steps

  • Select the preferred Language
  • Select the option of (CBD Customer)
  • Select the option of (Card Activation & PIN Services)
  • Enter your Card Number
  • Select the option of (To generate your card PIN).
  • Select the option of (To change your card PIN).
  • Select the card you wish to change the PIN for
  • Enter existing card PIN
  • Create your new card PIN

To activate your Debit or Credit Card, please call us on 600 575 556 and follow below steps

  • Select the preferred Language
  • Select the option of (CBD Customer)
  • Select the option of (Card Activation & PIN Services)
  • Enter your Card Number
  • Enter the expiration month and year
  • Create your own card PIN

You have three chances to enter your correct TIN before your account is locked. If your account is locked, you will be prompted to request for a new one

There is no cost for the service – it’s completely free!

FTIN is your secret Financial Telephone Identification Number which is used to perform financial transactions through Phone Banking.

For any request related to Phone Banking, you will receive a message confirming your request. For transactions done through Phone Banking, you need to ensure that SMS service is active for such transactions.

Transfer funds to any CBD account by setting up a Beneficiary through online banking. Once beneficiaries are set, you may call 600 575 556 to make the transfer

You can process as many transactions as you want, but please keep in mind that your daily limit is AED 3000 using TIN, and AED 10,000 Using FTIN/OTP.

There are few ways! You can apply by visiting any of our Branches or by contacting us on 600 575 556. The easiest way to apply is through CBD Online Banking.
Please follow these steps:

  • Go to Services page and click on Other channel settings.
  • Click on Phone Banking Registration and accept Terms and Conditions.
  • Get a One Time Password (OTP) on the mobile number registered with us.
  • Enter OTP and create Phone Banking TIN and Phone Banking FTIN to complete the registration.

 

Use the Telex transfer facility and setup a Beneficiary online and use the Token.
You can get it either through the Branch or by calling our Call Center 600 575 556, but the easiest way is through Online Banking. Please follow these steps:
  • Go to Services page and click on Other Channels Settings.
  • Click on Phone Banking Registration and accept Terms and Conditions.
  • Get a One Time Password on the mobile number registered with us.
  • Enter the One Time Password and create Phone Banking TIN and Phone Banking FTIN to complete the registration.
Please call 600 575 556 for individual customers or visit any CBD Branch to apply for a company.

E-Services Charges

Individual- Accounts

Phone Banking:
Charge Items Requirements / Charges
PIN Re-issuance Free